Hawaiian Electric extends moratorium on disconnections

Hawaiian Electric announced Monday it will extend the moratorium on disconnections for nonpayment through Sept. 1.

Hawaiian Electric suspended collection efforts in March to ensure customers’ electric service was not disrupted during COVID-19-related orders to stay at home. On Friday, the Public Utilities Commission gave utilities the option to hold off disconnections through Sept. 1.

The company urges customers who are having difficulty paying their bill to contact the company well before September to consider payment options. While customers are responsible for paying their bills, a variety of public and nonprofit assistance, and Hawaiian Electric payment arrangements are currently available as a result of COVID-19.

The company said that additional payment arrangement options for customers are in the works and will become available in mid-July.

For more information, visit www.hawaiianelectric.com/paymentassistance.


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