Families of American captives frustrated with Justice Dept.

  • This 2018 image provided by the Reed family shows Trevor Reed at Red Square in Moscow, Russia. Russia is holding Marine veteran Trevor Reed, who was sentenced to nine years on charges he assaulted a police officer. (Reed Family via AP)

  • This undated image provided by the Reed family, shows Trevor Reed and his mother Paula Reed. Russia is holding Marine veteran Trevor Reed, who was sentenced to nine years on charges he assaulted a police officer. (Reed Family/via AP)

  • Joey and Paula Reed pose for a photo with a portrait of their son Marine veteran and Russian prisoner Trevor Reed at their home in Fort Worth, Texas, on Feb. 15. Russia is holding Trevor Reed, who was sentenced to nine years on charges he assaulted a police officer. (AP Photo/LM Otero)

WASHINGTON — When relatives of American oil executives jailed in Venezuela met virtually with a senior Justice Department official this month, it didn’t take long for their frustrations to surface.