Two rival robotaxi services win approval to operate throughout San Francisco despite safety concerns

A Waymo driverless taxi stops on a street in San Francisco for several minutes on Feb. 15 because the back door was not completely shut, while traffic backs up behind it. (AP Photo/Terry Chea, file)

SAN FRANCISCO — California regulators on Thursday approved an expansion that will allow two rival robotaxi services to operate throughout San Francisco at all hours, despite safety worries spurred by recurring problems with unexpected stops and other erratic behavior that resulted in unmanned vehicles blocking traffic, including emergency vehicles.

The state’s Public Utilities Commission voted to approve rival services from Cruise and Waymo to operate around-the-clock service. It will make San Francisco first major U.S. city with two fleets of driverless vehicles competing for passengers against ride-hailing and taxi services dependent on humans to operate the cars.

It is a distinction that San Francisco officials didn’t want, largely because of the headaches that Cruise and Waymo have been causing in the city while testing their robotaxis on a restricted basis during the past year.

But it ended in a major victory for Cruise — a subsidiary of General Motors — and Waymo — a spinoff from a secret project at Google — after spending years and billions of dollars honing a technology that they believe will revolutionize transportation. Both companies view approval of their San Francisco expansions as a major springboard to launching similar services in other congested cities that would benefit from a technology that they contend will be more reliable, convenient and cheaper than ride-hailing and taxi services reliant on human drivers.

“We can’t wait for more San Franciscans to experience the mobility, safety, sustainability and accessibility benefits of full autonomy for themselves — all at the touch of a button,” Waymo co-CEO Tekedra Mawakana said in a blog post.

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