Hawaii Gas on Thursday assured its customers that the utility expects to have continued access to gas energy for cooking and heating needs.
As the state’s only gas utility, Hawaii Gas has a long history of being part of Hawaii’s emergency management response team and remains focused on maintaining reliable gas service as well as following CDC-recommended protocols for the safety of its employees, customers and community, the company said.
The company recognizes the financial hardships associated with the coronavirus pandemic and wants to help remove the worry customers may have about losing access to gas during these challenging times. To assist customers who are financially impacted by COVID-19 and unable to pay their gas bill, Hawaii Gas will not be interrupting their gas service through April 30. This special allowance period may be extended depending on the situation at that time.
Customers who are experiencing financial difficulties are encouraged to call the Hawaii Gas Customer Care Team to discuss payment plan options. The Customer Care team can be reached by phone Monday through Friday from 7:30 a.m. to 4 p.m. at (808) 329-2984 in Kona and (808) 935-0021 in Hilo.