‘I understand the frustration’: Labor director explains delays in unemployment claims

Local unemployment offices are closed to walk-in traffic, though applications can be picked up and dropped off. (Kelsey Walling/Hawaii Tribune-Herald, file)

An obsolete computer system unable to deal with a crush of claims and calls due to the COVID-19 pandemic is causing delays in many claimants getting paid, the official in charge of the department responsible for processing and paying unemployment claims told a state Senate committee Thursday.